FibTech is Innovation!
FibTech considers social capital as the most important when assessing a project, being one of the main pillars of our inclusive programs. we develop the future with you

Innovative Service
Approach to solutions
Our philosophy is simple – create the most optimized after sales solution designed around our customers. Every solution design starts with a series of comprehensive discussions with the customer to understand their business drivers, strategy and learn what works well and has proven to work less effectively from their after sales experiences so far. This process is led by our team of solutions architects who specialize in selecting the right approach to get the necessary insights which will help our customers the most. We understand that different customers have different needs, which is why at Fibtech, no two solutions are ever exactly the same. Once our customers’ needs are determined, Teleplan selects a team of subject matter experts to brainstorm possible solution concepts. The services transcend technologies serving mobile, Customer Premises Equipment and networking equipment alike. These are reviewed and the best option is then selected and developed further. All our solutions are built from a selection of 15 core services each of which have been developed, proven and optimized through continuous improvement. These core services provide the strong base which when matched with proper needs understanding, provides a truly optimized solution for our customers, their technologies and electronics. We call this Tele-made and it continually delivers a compelling value proposition

Your customer care needs to be tailored to the different needs and preferences of your customers, which is why Teleplan helps you select the best after market support solution to engage with them.

Self-service support
We can provide dedicated portals where users can request RMAs, schedule collections or deliveries and get updates on their devices. We can also help with developing guided text and “how to” guides that help your end-users diagnose and resolve many of their device issues independently through hardcopy, online guides or websites.

Live technical support
We can support to solve device issues via live chat, e-mail or even in-store, regardless of warranty status. We have seen that this service can help increase your customer satisfaction rates to more than 85%.