Telecommunications equipment and technology applied to software and data networks.
The industries we serve Fibtechnology’s customers include industry leading OEM’s, telecoms and television operators, retailers and insurers among many others working in the fields of computing, communications and consumer electronics, known as the 3Cs. These industries are among the fastest moving industries on the planet. New innovations are introduced and products launched constantly. We keep abreast of the latest technical developments and work closely with you to ensure that our services change and evolve in line with yours. We deliver first class after sales services for the technologies that matter to you, year after year.
Self-service support
We can provide dedicated portals where users can request RMAs, schedule collections or deliveries and get updates on their devices. We can also help with developing guided text and “how to” guides that help your end-users diagnose and resolve many of their device issues independently through hardcopy, online guides or websites.
Live technical support
We can support to solve device issues via live chat, e-mail or even in-store, regardless of warranty status. We have seen that this service can help increase your customer satisfaction rates to more than 85%.
Customer transaction handling
We provide quotations and handles payment transactions. This allows you to retain the benefit of having a controlled official payment channel, protecting your brand integrity.
Innovation
Our engineers at our Innovation Center in USA lead the development of next generation technical solutions. They also leverage and coordinate our global engineering community on key projects. Fibtechnology has introduced many test solutions to support our customers with their lifecycle care needs in radio access networks, smartphones, tablets, notebooks, cameras, HDDs and set-top- boxes to name a few.
We have support in all after sales equipment with engineering solutions.
Suite of services
At Fibtechnology, we can deliver a complete end-to-end after sales service or any part of the service that you require. Our 15 core services fall within six areas of specialization.
Customer recognition Leading customers from across the globe have recognized our after sales service excellence by awarding us with their prestigious supplier awards over the past decade. These are best practices that have evolved over more than three decades of experience and continue to set new standards of excellence and customer experience.
